Terms & Conditions

Conditions of Contract: If you wish to place an order with us:

PLEASE READ CAREFULLY AS NO REFUNDS WILL BE GIVEN.

  1. A 50% non-refundable deposit must be paid, before your gown can be ordered.

  2. Your gown may arrive earlier or later than expected. The delivery date is an anticipated date of arrival only.

  3. We will text or phone as soon as your gown arrives in store, the remaining balance on your gown is payable 7 days after arrival.

  4. Please make arrangements to come in and check/try on your gown within 7 days of it arriving in store.

  5. Your gown is NOT MADE TO MEASURE - it may need alterations. All alterations are at an additional charge.

  6. It is the bride’s responsibility to collect her gown from Bridal by Aubrey Rose and take it to her chosen dressmaker for alterations. The bride needs to make her own appointments with her chosen dressmaker.

  7. We can provide you with dressmaker details, for your alterations, hem/bustle/etc., or you are welcome to use any dressmaker of your choice. Bridal by Aubrey Rose accepts no responsibility for any work carried out by any dressmaker that you choose to use. Any contract/agreement that you enter into with any dressmaker is purely your choice and between yourself and the dressmaker.

  8. All the sample gowns purchased off the shop floor are sold as seen and need to be checked by the bride before purchasing, as refunds will not be given.

  9. Once your deposit has been paid and your gown has been ordered from the designer, no refunds can be given. If you change your mind, your deposit will be forfeited.

  10. Once your gown has been delivered and the balance paid, the goods are deemed the property of the customer and are not refundable or exchangeable.

  11. Your gown must be paid in full before your chosen dressmaker starts any alterations.

  12. Where Swarovski Crystals and Beads are used on gowns, although all care is taken and special beading thread used, the crystals may come off.

  13. All our gowns come with a care label and must be cleaned, by adhering to the care label instructions.